A WALMART employee has claimed that it’s obvious when shoppers try to steal at the self-checkout machine.
The TikToker, known only as Merica, revealed that suspected shoplifters reportedly glance over at her when they’re using the kiosk.
In a clip, she urged Walmart customers not to even attempt trying to steal items when they use the checkouts.
She told viewers that their so-called tactic was “obvious.”
And, the staffer said it means she has to constantly monitor the self-checkout stations for any suspicious behavior.
Some shoppers joked that they wouldn’t make eye contact with the worker when they scanned their groceries.
But, others claimed that they look at an associate to prove that they’re not stealing items.
One shopper said they resort to looking around the store so they can grab the attention of a staffer that may be nearby.
They added: “I look back because I mess up so much and it always says ‘wait for assistance.’”
Theft remains a problem for major retailers such as Walmart.
Last month, the retailer’s CEO Doug McMillon admitted that theft has been at a historically high level.
He told CNBC: “If that’s not corrected over time, prices will be higher, and/or stores will close.”
Shocking statistics from the National Retail Security Survey 2022 revealed that almost $100billion was lost from shrinkage.
The retailer has resorted to putting items behind plexiglass or storing items in cabinets as part of its anti-theft strategy.
The move has been blasted by customers, with some claiming it makes it “impossible” to shop.
A head cashier, known as James, said he feels like a predator when he monitors the self-checkout station at the store where he works in Washington State.
He told The Guardian that he’s required to surveil an uninterrupted stream of up to four customers at once.
He said: “You’re confined to that little place, and you’re pretty much standing in one spot for up to eight hours a day, which just kills your feet.”
And, James recalled that he has to deal with problems ranging from attempted shoplifting to machines not working properly.
He admitted: “Having to deal with so many people just drains your mental battery.”
Former Walmart workers have opened up on the tactics staffers use when they suspect something isn’t right.
Athenia Camacho said staffers can track what shoppers are buying via their touch computer (TC) device.
The gadget grants them the ability to pause a customer’s self-checkout machine at any point.
She said: “We pretend like there’s something wrong with the machine if we suspect that you are stealing.”
The former employee said the self-checkout screen will either display an error message or become completely frozen, prohibiting the shopper from scanning any more items.
Athenia added: “At that point, you have no choice but to call for help and once we come over we pretend like something is wrong with the machine.”
Lawyer Carrie Jernigan is among the legal experts that have warned about the risks of using the self-checkout.