A GROCERY store in Canada has opened a “social slow lane” where customers can take as long as they want to chat with the cashier.
Sobey’s in Edmonton, Canada has opened a “social slow lane” where customers can take their time and chat with the cashier while checking out[/caption]
The social interaction is valued by customers and is an alternative to the more independent self-checkout systems more stores are using[/caption]
Employee Jason Rutledge came up with the idea after customers found him enjoyable to talk to while scanning their items.
Jason told CBC he has “no idea” why customers are so drawn to standing in his checkout line.
“But I do know, for me, I come here for them,” he added.
Customers who chose the lane were happy with their experience, with one shopper adding, “I could turn any lane into a slow lane.”
Another customer, who is a retiree, said she enjoyed it because she has “nothing but time.”
Store owner Jerry MachLachlan said the idea came about when the Covid pandemic became a source of isolation for residents.
He said Covid has “isolated” or “divided” many people, and Jason’s warmness helped them overcome that.
He says those in the social slow lane were there “for social interaction” and to “get a little bit of love from Jason, I guess.”
Jason says he “never knows” what people are going to talk to him about, and encounters can vary greatly in time.
“Every day is something new and exciting. It’s crazy. I love it,” he said.
One shopper admitted she felt down before she went shopping but after waiting in Jason’s line, her mood shifted.
“He makes you laugh and makes you feel better” she said with a smile.
“The conversations I have here are very sacred to me,” said Jason.
Meanwhile, customers at stores like Walmart are slamming checkout measures that are being taken to decrease thefts.
In a viral video, Tayla claims employees locked up a tube of mascara twice before she was able to purchase it as the store.
She panned the camera over rows of makeup hanging behind locks, which prevent shoppers from grabbing the items themselves.
“These is like no more than $10 so whatever,” she said.
Walmart has cracked down on theft after CEO Doug McMillion spoke out in December about the historically high level of shoplifting.
He told CNBC: “If that’s not corrected over time, prices will be higher, and/or stores will close.”
Shocking statistics from the National Retail Security Survey 2022 revealed that almost $100billion was lost from shrinkage.